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Riza's Rewards is a free loyalty program run by [Business name] ("we", "us"). Clients earn credit on paid sessions and use it for free sessions.

1. Joining. You join automatically after your first completed, paid session on or after the program's launch date. You must be 19 or older. There is no sign-up form or fee.
2. No back-dating. Sessions before the launch date do not earn credit.
3. One account per person. Your rewards account is linked to the phone number or messaging account (SMS, Telegram or LINE) you book from.
4. Agreement. By taking part, you agree to these terms as updated from time to time.

You earn a percentage of the session price you pay, at your tier's rate (section 3).

1. What counts. The session price you pay for a massage session.
2. What doesn't count. Tips, add-ons, and sessions paid with rewards credit do not earn credit or count toward your tier.
3. When it's added. Credit is added after your session is completed and payment is recorded. If a booking is later corrected or cancelled, its credit is adjusted to match.
4. Form of credit. Credit is held as a dollar balance in your rewards account. It is not money and is not deposited anywhere.

Your tier is based on your total qualifying spend since joining, and sets your earning rate.

1. Moving up. When a session takes you past a threshold, your new tier applies from your next visit. The session that crosses the threshold earns at your previous rate.
2. Keeping your tier. Your tier does not drop while you keep visiting.
3. Reset. If 12 months pass without a completed visit, your tier returns to Silver and your qualifying spend starts again from zero (see section 5).
4. Qualifying spend follows the same rules as earning: tips, add-ons and sessions paid with rewards credit do not count.

Credit is redeemed for a whole free session with any therapist, once your balance covers that therapist's regular price for the session length you choose.

1. How to redeem. Mention it when you book. Staff confirm your balance covers the therapist's regular price for the length you choose, and record the session as paid with rewards credit.
2. Any therapist. Free sessions can be booked with any of our therapists. The credit used is that therapist's regular price for the session, so the balance needed depends on who you book.
3. Full sessions only. While the program is running, credit cannot be used toward part of a session, combined with another payment for the same session, or used for add-ons or tips.
4. Leftover credit stays in your account and keeps counting toward your next free session.
5. No cash value. Credit cannot be exchanged for cash, refunded, or transferred to another person.

Credit expires after 12 months with no completed visit; any visit restarts the 12 months.

1. Expiry. If 12 months pass without a completed, paid or free session, your remaining credit expires and your tier resets to Silver.
2. Your account is tied to how you book. Rewards are linked to the phone number or messaging account you book from. If you change numbers or switch apps, you may lose access to your rewards. Message us from the new number or app and we may, at our discretion, move your rewards after confirming it's you.
3. Messages from us. We only send rewards messages after a completed visit (your updated credit balance in dollars, a new tier, or when your balance reaches the typical price of a free session) or when you ask. We never send promotions through Riza's Rewards.
4. Checking your rewards. Text BALANCE for your current credit balance, or TIERS for tier details, at any time.
5. Opting out. Reply NO REWARDS to stop rewards messages, or REWARDS ON to restart them. You keep earning credit while opted out.
6. SMS STOP. Replying STOP by text message stops all text messages from us, including booking messages, until you reply UNSTOP. To stop only rewards messages, use NO REWARDS.
7. Message rates. Standard message and data rates from your carrier may apply.

We keep only what the program needs, and we may change or end the program at any time.

1. Your information. We store your phone number or messaging account ID, a nickname if you give one, your visit dates and amounts, and your credit history. We use it only to run Riza's Rewards and your bookings, and we never sell or share it for marketing.
2. Corrections. We may correct any credit or tier that was added or removed in error.
3. Misuse. We may remove credit, or close a rewards account, if credit was obtained by fraud, misuse or abuse of these terms.
4. Changes. We may change these terms, or the program's rates and thresholds, at any time without notice. The current terms are always the version posted on this page. Changes never reduce credit you have already earned.
5. Ending the program. We may end Riza's Rewards at any time. If it ends, your earned credit stays usable for 12 months from the end date, and during those 12 months it can also be used toward part of a session. Any credit left after that expires.
6. Governing law. These terms are governed by the laws of British Columbia, Canada.
7. Questions. Contact us at [contact], or message us on any channel you book through.