Your privacy

This website is run by [Business name] ("we", "us"), which operates Riza's Spa in the Vancouver area. This policy explains what personal information we collect through the website and our booking channels, why, and the choices you have. We follow British Columbia's Personal Information Protection Act (PIPA).

Questions or requests: contact us at [contact], or message us on any channel you book through.

We only collect what we need to run the website, take bookings and look after our clients.

1. When you visit the website. Like almost every website, our server keeps basic technical records (your IP address, browser type, the pages you open and when) to keep the site secure and working. These are kept for a limited time. We don't use advertising trackers.
2. Saved on your own phone or computer only. Your favourite therapists, card size, closed notices and sign-in preferences are stored in your browser, not sent to us. You can clear them at any time in your browser settings.
3. Reviews. If you leave a review, we keep the first name or nickname you give, your star rating and your comment. Reviews are only published after we approve them. To prevent spam we keep a scrambled code made from your connection for that day; we do not store your IP address with your review.
4. Messages and bookings. When you contact us by text, Telegram, LINE or web chat, we receive your message and your phone number or messaging account, and use them to reply and manage your bookings.
5. Riza's Rewards. If you take part, your rewards account is linked to the phone number or messaging account you book from, with your visit dates and amounts and your credit history. See the Riza's Rewards Terms for details.
6. Job applications. If you apply through Work With Us, we keep the details you give (such as your name, contact details, age, height and weight, languages, experience, availability and any files you attach) and use them only to consider your application.
7. Schedule notifications. If you ask to be told when a therapist is working, you choose Telegram, LINE or email and give your first name (and your email address for email). This is handled by our messaging service: we record your consent, then send only her name, the day, times and branch, at most twice a day. Nothing is sent until you confirm.
8. Online booking. If you book online, you confirm in Telegram. Your Telegram account (and your phone number, if you choose to share it to link earlier visits) is used to confirm the booking and is kept by our messaging service, not this website.

We never sell your information or share it for anyone else's marketing.

We use trusted service providers to run the website and our messages, and they only handle your information to provide their service to us:

• website hosting and security (for example DigitalOcean and Cloudflare)
• video hosting for therapist profile videos (Bunny.net)
• messaging services you choose to contact us through (for example Dialpad for text messages, Telegram and LINE)

Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to local laws.

We may also share information if the law requires it.

We keep information only as long as we need it for the purposes above, or as the law requires.

• Server records are kept for a limited time for security.
• Reviews stay published until removed; you can ask us to remove yours at any time.
• Rewards credit expires after 12 months without a visit (see the Rewards Terms).
• Job applications we don't take forward are deleted after a reasonable time.
• Schedule notification sign-ups end as soon as you stop them, and unconfirmed sign-ups expire after 48 hours.

1. Access and correction. You can ask to see the personal information we hold about you and ask us to correct it.
2. Removal. You can ask us to delete your review or your information, where we don't need to keep it by law.
3. Messages. Reply NO REWARDS to stop rewards messages, or STOP to stop text messages from us.
4. Withdrawing consent. You can withdraw your consent at any time, though we may then be unable to provide some services, such as rewards.

To make a request, contact us at [contact]. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

1. Schedule notifications. Reply STOP to any notification, or use the unsubscribe link in an email, and they stop at once.

We protect information with secure connections, access limited to staff who need it, and passwords that are stored scrambled. No system is perfectly secure, so please keep your own devices and accounts protected too.

Our services are for adults aged 19 and over. We don't knowingly collect information from anyone younger.

We may update this policy from time to time. The current version is always the one posted on this page, with the date it took effect.